Quality Management
Performance
The overall objective of the Directors of Premier Group Services Security Division is to provide clients with a quality of service which gives them no cause for complaint, thereby making the Company the natural first choice for potential as well as existing clients. In order to achieve this we are committed to providing a quality of service which meets not only the specified requirements of each of our clients but also their implied expectations.
Our Overall objective is to provide a quality of service which gives no cause for complaint and our commitment to each of our clients is to provide a truly outstanding level of service. We are confident that in doing so we enhance the security of their people, property and premises, thereby adding value to their business.
In order to ensure that we continue to meet these goals we have implemented, and maintain, a documented Quality Management System, of which this Statement is the cornerstone, which meets the requirements of BS.EN.ISO 9001:2000. We are committed to compliance with the requirements of our Quality Management System, which includes measures that have been devised to ensure a continual improvement in the quality of the service provided to our clients.
In order to ensure that continued effectiveness of our Quality Management System it is reviewed at defined intervals and in accordance with a documented Procedure. During each review of our Quality Management System we establish quantifiable quality objectives so that by gathering and analysing data relevant to those objectives we are able to demonstrate the extent of the improvement in our service to clients.
Our Group Quality Manager is responsible for maintaining, improving and developing our Quality System and is also responsible for ensuring that it remains relevant not only to the operation and objectives of the Company but also to the needs and expectations of our clients. To assist in this role we retain the services of a highly experiences Quality Management Consultant.
